About Us

about us

Hello and thank you for taking the time to explore our website.

Irvines Jewellers Kempsey was established in 1991 with a strong passion for quality fine jewellery.

Dean and Gail Irvine (a husband and wife team) own Irvines Jewellers and are long term Macleay Valley residence and involved in the community. They both are well-traveled and bring a wealth of experience from a cross section of industries to retail jewellery.

Dean Irvine is a renowned jewellery designer and as a Jewellery Technician, understands jewellery design from the bench perspective delivering clients the perfect quality jewellery piece. Irvines Jewellers are a member of the Showcase Jewellers buying group which is one of the largest independent jewellery buying groups in the Southern Hemisphere with around 250 stores in Australia and New Zealand.

Our Guarantee

 
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Our promise is your piece of mind.

When you purchase beautiful jewellery or giftware from Irvines, be assured that the item is fully covered by the Irvines guarantee.

Can I change my mind after purchase?

Yes, we offer a 7 day change of mind exchange. We understand that sometimes after the excitement of the moment; when you arrive home; you may change your mind. It is important to us that you are happy with your purchase & that you will enjoy wearing the item for many years to come. Therefore we offer a special 7 day change of mind exchange

All goods purchased from Irvines Jewellers may be exchanged for an item or non refundable store credit. This is provided that the goods are returned within 7 days of purchase, have not been worn or used and are in their original condition & packaging along with the original receipt. Please note that due to health regulations the 7 day exchange does not apply to any kind of piercing jewellery including earrings. The guarantee does not apply to special orders , layby items after 7 days & items purchased on sale or special promotions.

What if there is a manufacturer's Fault?

When you purchase an item from Irvines, the item has a 12 month warranty (or as otherwise stated) against manufacturers fault under normal wear & tear. We are here to help & should an item be deemed by Irvines as having a manufacturers fault, we will either repair or replace the item or provide a refund or store credit. You must provide proof of purchase

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